Quality Policy - Client challenges are ours!
Aviation Profile And Security Services (APSS) specializes in airline and airport security with a large experience of customer service and delivery to valued customers/clients.
“Customer excellence, the fluidity of security professionalism and flight punctuality are our challenge and the daily concerns of our team”.
These three pillars of quality of service are based on:
- Our ability to mobilize teams on the challenge of “customer service”
- The implementation of a quality management system that ensures controlled, supervised and effective quality service.
- The ability of APSS to sustain momentum for improved performance through loyalty, process approach and dedication to our clients.
APSS aims to achieve this by:
- Providing you with competent, trained and experienced professionals, whose objective will consistently meet customer satisfaction.
- Putting in place an organization through continual improvement to bring about a high level of security and operational efficiencies.
- Demonstrating through our actions and our business practices that we are a proactive management team to help you achieve your goals like punctuality and customer satisfaction Through Continual Improvement.
- Maintaining customer confidence in our ability to meet their needs, improve the quality of our products and services;
- Setting up tailor-made solutions and carrying out security services with a high conformity level. These services are suitable and designed for airlines and airports
- Establishing quality objectives, which along with this policy are regularly reviewed by Senior Management. The Quality Management System is also reviewed for its continuing suitability and the effectiveness on an ongoing basis.
- Working towards continual improvement of our products and services in close collaboration with clients and governmental authorities.
It is the responsibility of all employees to ensure it is understood, implemented and maintained throughout all levels of APSS and this policy is made available to all interested parties, as appropriate through Induction, Notice Board and Website.
Signed:
Chief Executive
APSSGH-SYS-POL-01, Revision Number 04, Dated: 02-Sep-2018